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EVT 2026-02-16 - Stage E Escalation and Visibility Policies

DomainsDOL EnglishProduct67 words1 min read
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Session scope

Phần tiêu đề “Session scope”

Finalize additional Stage E policies for CS escalation and learner-facing visibility.

User-confirmed outcomes

Phần tiêu đề “User-confirmed outcomes”
  1. CS trigger scope includes:
    • full absence,
    • repeated late arrivals.
  2. CS contact timing after absence trigger:
    • within 48 hours.
  3. Visibility principle for learners:
    • any information that does not require human intervention/review is shown immediately.

Trace

Phần tiêu đề “Trace”
  • Promoted into: DEC-0013
  • Reflected in: STATE_Course_Operations_Surfaces